Legal
Refund Policy
Refund eligibility depends on the service type, timing, and coach or organization policies.
1. Coaching sessions
- • Each coach sets their cancellation window and reschedule rules.
- • Late cancellations or no-shows may not be eligible for a refund.
- • If a coach cancels, you can reschedule or request a refund.
2. Marketplace items
- • Digital products are generally non-refundable once delivered.
- • Physical items may be returned per the seller's return policy.
- • Damaged or incorrect items can be reported for resolution.
3. Organization fees
- • Org fees are set by the organization and may have specific refund rules.
- • Contact your organization first for fee refund requests.
4. Coaches Hive subscriptions
- • Organization and coach subscriptions renew automatically for the billing interval shown at checkout until canceled.
- • Subscriptions may be canceled online at any time. Cancellation stops the next renewal and access continues through the current paid billing period.
- • Subscription charges and unused portions of a billing period are not prorated or refunded unless required by law.
- • Pending payouts, refunds, disputes, chargebacks, and legally required records remain subject to the applicable payment terms after cancellation.
5. Disputes and chargebacks
If you believe a charge is incorrect, contact support before filing a chargeback so we can help resolve the issue.
6. Contact
For refund questions, email support@coacheshive.com.